Booking, appointment and store policies — Columbia, SCThis is the boring one.
It is also the one
that saves your visit.

None of this is here to catch you out. It is here because a deposit and an honest phone call are the difference between an appointment that works and one that wastes your morning and mine.

Book a consultation Call (803) 477-5243
Deposit required to book  ·  $75 no-show fee  ·  CareCredit accepted
Booking · appointments · store · privacy
01
01  —  Booking policy

What I need from you when you book.

Plan accordingly. Some services take longer than expected, and the things below are the ones that most often go wrong when nobody mentions them until the day. To book, or to ask first, see contact.

A deposit books the appointment

A booking deposit is required for all consultation appointments to secure the slot. It comes off what you owe, and the remaining balance is due when you arrive.

Plan for the appointment to run long

A hair loss consultation runs about two hours, and a fitting can run longer again. Please do not book something else tight behind it.

Only the person being seen, please

No children or additional guests in the salon unless they are being serviced themselves. The room is small and the conversations in it are private. A parent or guardian always comes with anyone under eighteen.
02
02  —  Missed and late appointments

The $75 fee, and how to never pay it.

An empty chair is an appointment somebody else wanted. That is the whole reason this fee exists, and it is avoidable every single time.

No call, no show — $75

A no-call, no-show is not tolerated. The $75 fee has to be paid before you are seen again. This is a fee for missing an appointment, not the price of a consultation.

Arriving late means rescheduling

If you are late, there is not enough time left to finish properly, so the appointment is rescheduled and the $75 no-show fee applies.

Telling me in advance costs you nothing

Things come up and I would far rather move an appointment than lose it. Call, text or email as early as you can and there is no fee.
03
03  —  Paying for it

You hear the number before anything starts.

No work begins on a price you have not heard, and nothing is ordered on your behalf until you have said yes to what it costs.

What a first consultation involves, and what a hair system involves, are set out on their own pages.

  • The deposit
    Required to secure a consultation, and credited against what you owe on the day.
  • The balance
    Due when you arrive for your appointment.
  • CareCredit
    Accepted here if you would rather spread the cost of a cranial prosthesis, a hair system or a course of scalp work.
  • Quotes
    A price for a custom unit comes after the consultation, not before it. Any number quoted before I have taken the measurements would be a guess.
04
04  —  Hair and product orders

Shipping, exchanges and what you are buying.

These apply to hair and products ordered from me rather than to appointments. Scalp protocols and in-studio work sit under dermotrichology.

Shipping

Orders ship once payment is processed, daily, through USPS. Tracking numbers are emailed to you after the order goes out.

All sales are final

There are no refunds on hair, because of the nature of the product. Please ask me anything you are unsure about before you order rather than after.

Exchanges, within five days, damaged only

An exchange can be made within five days of receiving your cranial prosthesis, and only if it arrived damaged. The rubber bands must still be on the bundles — if they have been removed, or the unit has been worn, the exchange is void.

Anything altered cannot be exchanged

Chemical alterations cancel the exchange, and hair that has been combed, brushed, worn or cut cannot be exchanged.

What the hair is

One hundred percent unprocessed virgin hair — soft, thick from top to bottom, cuticles aligned in the same direction so it does not tangle, and double machine wefted so it does not shed. It can be dyed, bleached and restyled, and with proper care it lasts over two years.
05
05  —  Privacy

What happens to what you tell me.

People tell me things in that room they have not told anyone. None of it goes anywhere.

In the studio. What you tell me about your health, your medications and your hair stays in that room. I do not discuss one client with another, and no photograph of you is published anywhere without your written permission — every photograph on this site was published with it.

On this website. When you book through IntakeQ, call me or email me, I get your name, your contact details and whatever you choose to tell me. I use it to answer you and to run your appointment. Nothing collected here is sold, rented or traded. The map on the contact page is loaded from Google, which sets its own cookies when it appears. This site runs on Squarespace, which sets cookies and keeps basic traffic statistics; appointments are booked through IntakeQ, which has its own privacy terms. If you order from my store, Squarespace collects your name, shipping address and payment details to process the order, and your card number goes to the payment processor, not to me. The fonts on this site load from Google.

If you want to know what I hold about you, or want it deleted, call or email and I will tell you or delete it.

Questions about any of this?

Ask before you book rather than after. A two-minute phone call has saved a lot of people a rescheduled appointment.

Book a consultation (803) 477-5243