FREQUENTLY ASKED QUESTIONS
HOW MUCH HAIR DO I NEED? A full head of COMMERICAL HAIR placement with 100% Virgin human hair, would need approximately 8 to 10 ounces of hair. We recommend buying 2 bundles of hair for length 14” to 18”. We recommend 3 packs for length 20″or longer. Each bundles weighs 3.5 ounces. Keep in mind that hair is sold by total weight. “The longer the hair, the shorter the weft.” CAN I COLOR THIS HAIR? This is 100% virgin human hair that has not been processed our hair is not processed in anyway. You can color the hair, however once Virgin Remy hair is colored in any way, it is no longer virgin hair. Be sure to keep color treated hair conditioned and moisturized. HOW LONG DOES THIS HAIR LAST? This hair can last up to 2 years, only if you take care of your tresses, you will be able to keep the hair longer and able to reuse the hair. Our clients generally use the hair for 6 to 12 months. MAINTENANCE TIPS FOR ALL TEXTURES: •Shampoo at least once a week using a paraben-free shampoo •Do NOT massage •Rinse thoroughly with cool/lukewarm water and air dry. •Apply conditioner, comb through with a wide tooth comb, starting with the ends working your way up you scalp •Sleep with a 100% silk bonnet or wrap cap •Use styling products minimally to avoid build up •Once straightened, wet the hair to return to its original curl pattern. WHO DO I CONTACT FOR QUESTIONS? At PHR we are committed to providing you the best experience possible. If you have a question about a product or current order, please email us at PHENOMENALHRS@GMAIL.com
SHIPPING POLICY All orders are shipped out Once the payment is processed. After this process all tracking numbers are then emailed to the buyer. All orders are mailed through USPS. Shipping is Dail RETURN POLICY All sales are FINAL and NO REFUNDS. This is due to the nature of our business and demand for our product. Exchanges can be made within FIVE DAYS of receiving your product. If you are considering an exchange, rubber band CANNOT be removed from the bundle(s). If rubber bands are removed the exchange will be VOID. Chemical alterations made to the product will result in the exchange being cancelled. We do not exchange hair that's been combed, brushed, or cut.